Support Category: Account Related >> Account Info Update Request Specialist Notes: Use this SR when a user requests a name update but didn'...

Support Category: Account Related >> Account Info Update Request Specialist Notes: Use this SR when an Arabic user requests for a name update ...

Support Category: Account Related >> Account Info Update Request Specialist Notes: Users may email to inquire about the name on their account ...

Support Category: Course Related >> Course Completion Issue Specialist Notes: Kindly refer to the information in the SR Course Completion Mar...

Support Category: Certificate Related >> Certificate Inquiry | Wrong Name Specialist Notes: This SR is to be used to update users AFTER we...

Support Category: Certificate Related >> Certificate Inquiry | Wrong Name Specialist Notes: This SR is to be used to update users AFTER we...

Support Category: Course Related >> Course Reset Request Specialist Notes: Use this escalation template in the event a user is unable to reque...