| Support Category: New Instance of Course Request |
| Specialist Notes: |
Users may re-enroll/retake training to get a new certificate with a current completion date. However, most completed courses cannot be requested again by the user. A new occurrence of the course must be assigned by admin. Please complete a ticket and include the course information, and we will escalate the request.
There is one NPR exception to this that users can request themselves: the Personal Safety and Security Certificate. Please help them navigate to the training information page and request this training if needed.
| Standard Response: |
You can retake the training to earn a new certificate, but the course must be re-assigned by our administrators. We will need to open a ticket to have the trainings assigned to you. One moment please while I setup your ticket.
